For us to help you in the best way possible, we'll need some more information about your specific environment. 

Please try the following to provide us with some extra logs that can help us resolve the issue faster:


  1. Open the settings menu for the Smart Receipts app(Click the 3 lines on the bottom right for Apple/iOS Devices or 3 Dots in the top right for Google/Android devices)
  2. Scroll down towards the bottom
  3. Click the "Email for Support" option or simply email support@smartreceipts.com for help and be sure to include all relevant information including screenshots or screen recording in order to assist you as fast as possible.